Wellfleet’s Privacy Policy

Wellfleet is committed to protecting your privacy. We have designed our website to allow you to visit most areas without identifying yourself or supplying personal information.

What information do we collect?

For visitors to access the Wellfleet website or Wellfleet web app, we may collect information relating to your visit or related to online services we offer.

Wellfleet and third-party analytics companies may use Sessions or Cookies or similar technologies to automatically collect information about your online activity and your interaction with the Wellfleet website.  For further information on Sessions and Cookies, please see below.

Our website or web app may collect unique device IDs, IP addresses, and geolocation information in addition to the above data.

For members and beneficiaries accessing services through the website or web app, we may require information from you to create or access your account.  This information may include your name, e-mail address plan or group number, member ID, date of birth, or phone number. This information is collected to protect your privacy and to help prevent against fraud.  We may store your username, password, and other routine information that you provide or create.

Payment Information

Wellfleet does not collect or retain credit card numbers.  We use Authorize.net to process payments made directly to us.  Authorize.net’s use of personal information is governed by their own privacy policy  which may be viewed at the following website:  https://www.authorize.net/about-us/privacy.html

Use of Your Information

We use your information to provide you with our services such as processing of claims or coordinating with other entities to ensure services are provided to you.  We may also use your information to:

  • analyze our performance and improve our services or enhance the website.
  • help us identify current or emerging trends or concerns.
  • improve the security of the website in order to help us guard against security threats.

We may de-identify the data we collect by removing identifiers such as your name, e-mail address, phone number or other information that can be used to reasonably identify you.  This de-identified information would be combined (aggregated) with de-identified data from other users.  The aggregate data may be used for the purposes stated above.

From time to time we may publish surveys and any use of the survey data collected beyond what is described in this Notice will be stated therein.

Sharing this Information

We work with third parties to provide and improve our services.  Those parties can include insurance producers (agents and brokers), auditors. consultants, marketing companies, data analysis services, and administrative services providers.

We may also disclose your information as required by a governmental agency, to comply with legal proceedings, permit us to pursue available remedies or to comply with applicable laws.

About “Sessions” and “Cookies”

Wellfleet utilizes Session variables on some transactions, such as enrollment confirmation, to enable users to utilize this website.  A “Session” is server-side storage of information that operates during your interaction with the Wellfleet website or Wellfleet programs. During a session, your computer would store only the “Session id,” allowing more significant information to be stored on the Wellfleet server. When you close your browser, this session’s information disappears. It is not stored at Wellfleet or on your pc or mobile device.

A “Cookie” is an element of data that we send to your browser when you link to our website.  It is not a computer program and has no ability to read data residing on your computer or instruct it to perform any step or function.  Our Cookie does not extract personal information.  Our Cookie also acts to verify you as a unique visitor to the website and allows you to access your information in a safe and secure manner.

When browsing a web site, a Cookie identifies only your computer’s browser. Any Cookie set on your computer by Wellfleet is used for the sole purpose of identifying you as a return site visitor and is not shared with any other website.

Security

This site has security measures in place to protect against the loss, misuse, and alteration of the information under our control. High-level encryption ensures protection when providing sensitive data for such forms that request personal information. We have also put in place managerial procedures to safeguard and secure the information we collect online.

Requests to correct or amend information

If you believe the information we hold on you is inaccurate, you may request we correct or amend the information by sending an e-mail  or by postal mail. Submitted information will be reviewed and changes will be acknowledged by the same method as the change request.

Contacting the Wellfleet website

If you have any questions about this Wellfleet Website Privacy Policy, the practices of this site, or your dealings with this web site, please contact us by  e-mail, postal mail, or phone.

Postal mail may be sent to: 

Privacy Officer

Wellfleet Group, LLC

P.O. Box 15369

Springfield, MA 01115

Please note that any e-mail you send to us is likely not to be encrypted while in transit and may be viewable by other internet users, without your knowledge and permission.  Please DO NOT send us an e-mail that may contain information that is considered confidential. If you wish, you may contact us instead via telephone at the Member Services toll-free number that appears on your ID card.

Privacy outside the Wellfleet website

Once you transition to another website, this Wellfleet Website Privacy Policy no longer applies.

Image reproduction

Any reproduction of the images on  www.wellfleetinsurance.com or other websites developed or controlled by Wellfleet is prohibited. Images may not be photocopied, scanned, transmitted, stored in a retrieval system of any nature, or used on the Internet.

Other

While we maintain every effort to be as accurate as possible, Wellfleet is not responsible for typographical errors on this site.

Changes to this Wellfleet Website Privacy Policy

Wellfleet may change this Wellfleet Website Privacy Policy from time to time; when updates are made, the version date (located at the bottom of this Wellfleet Website Privacy Policy) will also be updated to reflect that a revision occurred. We encourage you to periodically reread this Wellfleet Website Privacy Policy to see if there have been any changes that may affect you. This Wellfleet Website Privacy Policy is not intended to and does not create any contractual or other legal rights in or on behalf of any party.

Individual Privacy Notices

Additional Wellfleet Privacy Notices may be found at the links below:

Health Plan Privacy Practices: HIPAA Notice of Privacy Practices

Insurance Plan Privacy:  Gramm-Leach-Bliley Privacy Notice

Residents of California: California Consumer Privacy Notice

Residents of Illinois: Notice of Illinois Insurance Confidentiality Law/Victims of Domestic Violence

New York: New York Insurance Law – Victims of Domestic Violence

Version: July 2020

PO Box 15369, Springfield, MA 01115-5369

Wellfleet is the marketing name used to refer to the insurance and administrative operations of Wellfleet Insurance Company, Wellfleet New York Insurance Company, and Wellfleet Group, LLC. All insurance products are administered or managed by Wellfleet Group, LLC. Product availability is based upon business and/or regulatory approval and may differ among companies. ©2019 Wellfleet Group, LLC. All Rights Reserved.