Wellfleet’s Privacy Policy

Wellfleet is committed to protecting your privacy. We have designed our website to allow you to visit most areas without identifying yourself or supplying personal information. For those areas where you are requested to provide identifiable information, we assure you that it will only be used to support your customer relationship with Wellfleet.

What information do we collect?

in some areas of the Wellfleet web site we may request information which requires a response. We may ask for information when you register for a service, request assistance, or order products from us. Therefore, we may need your name, Email address, phone number, etc. to fulfill your request, help prevent fraud and ensure against data loss.

Payment Information

Wellfleet does not collect or retain credit card numbers.  We use the following third-party payment processors to process payments made to us: PayPal, Elavon and Authorize.net.  Any payments you make to us are processed by these third-party payment processors.  Their use of personal information is governed by their own privacy policies which may be viewed at the following websites:

PayPal Privacy Policy: https://www.paypal.com/us/webapps/mpp/ua/privacy-full

Elavon Privacy Policy:  https://www.elavon.com/privacy-pledge.html

Authorize.net Privacy Policy: https://www.authorize.net/company/privacy/


We do not disclose your personal information unless one of the following conditions are met: You provide to us a specific written consent, or we are required by law. Be assured we do not sell, rent, lease or share your personal information with any individual, group or company outside of Wellfleet. Your personal information is only used for the purpose it was collected.

About “Sessions” and “Cookies”

Wellfleet utilizes session variables on some transactions, such as enrollment confirmation, to enable users to utilize this website.  A “session” is a server-side storage of information that operates during your interaction with the Wellfleet website or Wellfleet programs.  During a session your computer would store only the “session id” allowing more significant information to be stored on the Wellfleet server. When your browser is closed this session’s information disappears. It is not stored at Wellfleet or on your pc or mobile device.

A “cookie” is an element of data that we send to your browser when you link to our website.  It is not a computer program and has no ability to read data residing on your computer or instruct it to perform any step or function.  Our cookie does not extract Personal Information.  Our cookie also acts to verify you as a unique visitor to the website and allows you to access your information in a safe and secure manner. 

When browsing a web site, a cookie identifies only your computer’s browser. Any cookie set on your computer by Wellfleet is used for the sole purpose of identifying you as a return site visitor and is not shared with any other website.


This site has security measures in place to protect the loss, misuse and alteration of the information under our control. High-level encryption ensures protection when providing sensitive data such forms that request personal information. We have also put in place managerial procedures to safeguard and secure the information we collect online.

How you can correct your information/inaccuracies

To meet the Fair Information Practices as defined by the U. S. Government, inaccuracies in personal information may be corrected by sending e-mail or postal mail as described below. Submitted information will be reviewed and changes will be acknowledged by the same method as the change request.

Contacting the Wellfleet web site

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this web site, please contact us by e-mail, postal mail or phone.

Postal mail may be sent to:

Privacy Officer

Wellfleet Group, LLC

2077 Roosevelt Avenue, Springfield, MA 01104

Please note that any email you send to us is likely not be encrypted while in transit and may be viewable by other internet users, without your knowledge and permission.  Please DO NOT send us an email that may contain information that is considered confidential. If you wish, you may contact us instead via telephone at the Member Services toll-free number that appears on your ID card.

Privacy outside the Wellfleet website

Once you transition to another website, this Wellfleet Privacy Policy no longer applies.

Image reproduction

Any reproduction of the images on www.wellfleetinsurance.com or other websites developed or controlled by Wellfleet is prohibited. Images may not be photocopied, scanned, transmitted, stored in a retrieval system of any nature or used on the Internet.


While we maintain every effort to be as accurate as possible, Wellfleet is not responsible for typographical errors on this site.

Notice of Privacy Practices

If you are enrolled in or enrolling in a health insurance plan offered by Wellfleet or administered by Wellfleet please note there is a Notice of Privacy Practices describing how your personal health information may be used or disclosed when administering your benefits. 

  • For Students:

Please review the Notices of Privacy Practices which is available to you via a drop-down link on your school’s webpage. 

  • For Employees:

If you are enrolled in your employer’s self-funded plan, you should request a copy of the Notice of Privacy Practices from your employer.

Changes to this Privacy Policy

Wellfleet may change this Privacy Policy from time to time; when updates are made, the version date (located at the bottom of this Privacy Policy) will also be updated to reflect that a revision occurred. We encourage you to periodically reread this Privacy Policy to see if there have been any changes that may affect you. This Privacy Policy is not intended to and does not create any contractual or other legal rights in or on behalf of any party.

Important notice for victims of Domestic Violence in New York

New York Insurance Law $2612 provides important protections for victims of domestic violence. For further information please see the Wellfleet Notice of New York Insurance Law — Victims of Domestic Violence at the following link: Wellfleet Domestic Violence Notice

Version: May 2019

PO Box 15369, Springfield, MA 01115-5369

Wellfleet is the marketing name used to refer to the insurance and administrative operations of Wellfleet Insurance Company, Wellfleet New York Insurance Company, and Wellfleet Group, LLC. All insurance products are administered or managed by Wellfleet Group, LLC. Product availability is based upon business and/or regulatory approval and may differ among companies. ©2019 Wellfleet Group, LLC. All Rights Reserved.