Contact us

Contact us by mail:
PO Box 15369
Springfield, MA 01115-5369
Contact us by phone:
Main number: (413) 733-4540

Customer Service for Colleges & Universities: (877) 657-5030

Customer Service for Employers & Associations: (877) 657-5035

TTY: 711
Hours of operation:
Note: Wellfleet customer service will be closed at 2 p.m. EST on Dec. 23 and re-opening at 8:30 a.m. EST on Dec. 28. Wellfleet will also be closed at noon EST on Dec. 31 and re-opening at 8:30 a.m. EST on Jan. 4, 2021.
College & Universities Customer Service:

  • Monday-Thursday, 8:30 a.m.-7:00 p.m. EST

  • Friday, 8:30 a.m.-5:00 p.m. EST
Employers & Associations:

  • Monday-Friday, 8:30 a.m.-5:00 p.m. EST

Fax Numbers:
Claims: (413) 733-4612

Sales: (413) 747-8418

Provider Relations: (413) 781-1958

PO Box 15369, Springfield, MA 01115-5369

Wellfleet is the marketing name used to refer to the insurance and administrative operations of Wellfleet Insurance Company, Wellfleet New York Insurance Company, and Wellfleet Group, LLC. All insurance products are administered or managed by Wellfleet Group, LLC. Product availability is based upon business and/or regulatory approval and may differ among companies. ©2019 Wellfleet Group, LLC. All Rights Reserved.