Wellfleet is committed to protecting your privacy. We have designed our website to allow you to visit most areas without identifying yourself or supplying personal information.

What information do we collect?

For visitors to access the Wellfleet website or Wellfleet web app, we may collect information relating to your visit or related to online services we offer.

Wellfleet and third-party analytics companies may use Sessions or Cookies or similar technologies to automatically collect information about your online activity and your interaction with the Wellfleet website. For further information on Sessions and Cookies, please see below.

Our website or web app may collect unique device IDs, IP addresses, and geolocation information in addition to the above data.

For members and beneficiaries accessing services through the website or web app, we may require information from you to create or access your account. This information may include your name, e-mail address plan or group number, member ID, date of birth, or phone number. This information is collected to protect your privacy and to help prevent against fraud. We may store your username, password, and other routine information that you provide or create.

Payment Information

Wellfleet does not collect or retain credit card numbers. We use Authorize.net to process payments made directly to us. Authorize.net’s use of personal information is governed by their own privacy policy which may be viewed at the following website: https://www.authorize.net/about-us/privacy.html

Use of Your Information

We use your information to provide you with our services such as processing of claims or coordinating with other entities to ensure services are provided to you. We may also use your information to:

• analyze our performance and improve our services or enhance the website.
• help us identify current or emerging trends or concerns.
• improve the security of the website in order to help us guard against security threats.

We may de-identify the data we collect by removing identifiers such as your name, e-mail address, phone number or other information that can be used to reasonably identify you. This de-identified information would be combined (aggregated) with de-identified data from other users. The aggregate data may be used for the purposes stated above.

From time to time, we may publish surveys and any use of the survey data collected beyond what is described in this Notice will be stated therein.

Sharing this Information

We work with third parties to provide and improve our services. Those parties can include insurance producers (agents and brokers), auditors. consultants, marketing companies, data analysis services, and administrative services providers.

We may also disclose your information as required by a governmental agency, to comply with legal proceedings, permit us to pursue available remedies or to comply with applicable laws.

About Cookies

Certain features of this site may use cookies. Cookies are small files that are sent to your computer when you visit a website. They allow the website to recognize your browser and may store certain information, such as the number of visits, average time spent, page views, and other statistics.

You may be able to block cookies or receive a warning when a cookie is being sent (typically in the privacy settings of your browser). However, some features of our site may not function properly without the cookie. Cookies do not gather personal information about you. You may find additional details in this Privacy Policy about how we protect any information we receive from you.

We may use third party vendor tracking cookies. The third-party vendors whose services we use may place cookies on web browsers to serve ads based on past visits to our website.

As always, we respect your privacy and are not collecting any identifiable information through the use of any third-party remarketing system.

We may use Google Analytics’ third-party audience data such as age, gender, and interests to better understand the behavior of our customers. These companies also use automated technologies to collect information when you click on our ads, which helps track and manage the effectiveness of our marketing efforts.

To manage your cookie preferences, including opting out of the storage and usage of your data, visit www.wellfleetinsurance.com. There, you may utilize the popups available at the bottom of your screen to manage your preferences.

Security

This site has security measures in place to protect against the loss, misuse, and alteration of the information under our control. High-level encryption ensures protection when providing sensitive data for such forms that request personal information. We have also put in place managerial procedures to safeguard and secure the information we collect online.

Requests to correct or amend information

If you believe the information we hold on you is inaccurate, you may request we correct or amend the information by sending an e-mail or by postal mail. Submitted information will be reviewed and changes will be acknowledged by the same method as the change request.

Contacting the Wellfleet website

If you have any questions about this Wellfleet Website Privacy Policy, the practices of this site, or your dealings with this web site, please contact us by e-mail, postal mail, or phone.

Postal mail may be sent to:

Privacy Officer
Wellfleet Group, LLC
P.O. Box 15369
Springfield, MA 01115

Please note that any e-mail you send to us is likely not to be encrypted while in transit and may be viewable by other internet users, without your knowledge and permission. Please DO NOT send us an e-mail that may contain information that is considered confidential. If you wish, you may contact us instead via telephone at the Member Services toll-free number that appears on your ID card.

Privacy outside the Wellfleet website

Once you transition to another website, this Wellfleet Website Privacy Policy no longer applies.

Image reproduction

Any reproduction of the images on www.wellfleetinsurance.com or other websites developed or controlled by Wellfleet is prohibited. Images may not be photocopied, scanned, transmitted, stored in a retrieval system of any nature, or used on the Internet.

Other

While we maintain every effort to be as accurate as possible, Wellfleet is not responsible for typographical errors on this site.

Changes to this Wellfleet Website Privacy Policy

Wellfleet may change this Wellfleet Website Privacy Policy from time to time; when updates are made, the version date (located at the bottom of this Wellfleet Website Privacy Policy) will also be updated to reflect that a revision occurred. We encourage you to periodically reread this Wellfleet Website Privacy Policy to see if there have been any changes that may affect you. This Wellfleet Website Privacy Policy is not intended to and does not create any contractual or other legal rights in or on behalf of any party.

Individual Privacy Notices

Additional Wellfleet Privacy Notices may be found at the links below:

• Health Plan Privacy Practices: HIPAA Notice of Privacy Practices
• Insurance Plan Privacy: Gramm-Leach-Bliley Privacy Notice
• Residents of California: California Consumer Privacy Notice
• Residents of Illinois: Notice of Illinois Insurance Confidentiality Law/Victims of Domestic Violence
• New York: New York Insurance Law – Victims of Domestic Violence

Version: May 2025