COVID-19 update from Wellfleet CEO Drew DiGiorgio

Updated Feb. 10, 2022

Wellfleet will continue to provide services crucial to members and clients right now and in future times of strife: processing claims, answering customer service calls, verifying coverage, and administering benefits. As customers, we appreciate your commitment to Wellfleet, and urge you to reach out to your Wellfleet service team members if and when you need assistance.

We know that you – our members, clients, and business partners – are relying on us to help you navigate through this trying time. We are here for you. We will continue to protect you against risk and provide quality service with uncompromising ethics to you – during this time of crisis and always.

Our Student members should know: 

  • Wellfleet is waiving out-of-pocket costs for all COVID-19 treatment until further notice. We’ll waive all co-pays, deductibles and co-insurance. Similar to a preventative visit, like your annual physical, you’ll have no out-of-pocket costs for your treatment. This applies to plans underwritten by Wellfleet Insurance carriers. 
     
  • If student members believe they’re exhibiting signs of COVID-19, they should contact their provider to set up a COVID-19 test. They’ll have no out-of-pocket costs for testing or treatment costs related to COVID-19. 

  • Effective for tests purchased on or after 1/15/2022, Wellfleet will also cover over the counter (OTC) COVID-19 tests without a doctor order limited to eight (8) tests per calendar month per covered member with no member cost share. The following documentation must be submitted for reimbursement:

  • Additionally, every home in the U.S. is eligible to order four free at-⁠home COVID-⁠19 tests completely free. Orders will usually ship in 7-12 days. Order your tests by visiting www.covidtests.gov.
     
  • Wellfleet Rx members can continue to contact us at normal business hours, and we are prepared to provide fill-too-soon overrides for members traveling. Upon request, Wellfleet is allowing a one-time 30-day advance refill of a member’s prescription medication, except for opioids, ADHD medications, or other controlled substances.  
     
  • If members believe they are sick or have the Coronavirus COVID-19, telehealth is a great option to reduce their exposure to others. Members can find the services offered by visiting their school’s page on Wellfleetstudent.com. The telehealth options available will vary by school. 
     
  • Wellfleet has a dedicated Coronavirus hotline to answer any questions you or your student members may have: (833) 343-5338. Hours are Monday – Friday 8:30 AM – 5:00 PM. 
  • Our Student Health Insurance members, clients, and partners are invited to visit this link for more information and resources.

Our Workplace members should know: 

  • Our teams are available. Members should not hesitate to call us directly about your benefits or consult with their Human Resources team regarding questions. 
  • Employees with questions surrounding coverage of costs related to COVID-19 testing and treatment should speak with their Human Resources team. 
     
  • Wellfleet is committed to monitoring and working with our DOI partners to understand impacts of regulations and we will keep members informed. 
     
  • For health plan clients and members, Wellfleet has a dedicated Coronavirus hotline to answer any of your questions: (833) 343-5338. Hours are Monday – Friday 8:30 AM – 5:00 PM. 

We know that you – our members, clients, and business partners – are relying on us to help you navigate through this trying time. We are here for you. We will continue to protect you against risk and provide quality service with uncompromising ethics to you – during this time of crisis and always. 

Drew DiGiorgio 
President & CEO 
Wellfleet 

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Wellfleet is the marketing name used to refer to the insurance and administrative operations of Wellfleet Insurance Company, Wellfleet New York Insurance Company, and Wellfleet Group, LLC. All insurance products are administered or managed by Wellfleet Group, LLC. Product availability is based upon business and/or regulatory approval and may differ among companies. ©2022 Wellfleet Group, LLC. All Rights Reserved.